As we have no control over the treatment of our products once they have left our premises, there is no warranty offered except for faulty workmanship. If there is a fault in our workmanship, we will replace it free of charge for up to three month period from the date of final payment.
Timber is a natural product and as such is subject to grain and colour variations, these are not considered to be faults. Our products are also susceptible to movement and changes to the size and shape. We try our best to match size & shape as close as possible where we can but this is not always achievable, unless otherwise specified, timber is supplied in random lengths. The manufacturer accepts no liability for any natural variations due to the inherent characteristics and properties of the selected timber.
All services rendered by Timberwest are provided on a non-refundable basis. In addition, if your account is canceled by the company for violation of our Terms of Service, all payments made to Timberwest become completely non refundable. Customer agrees not to charge back any credit card payments for services rendered. In the event that a customer files a charge back or other payment dispute, they will be considered to be in violation of this agreement.
Quotation are valid for thirty days. All quotations are subject to a final check measure by your floor layer. Any further material required will be added to the quotation and included in final invoice. Upon acceptance of a quotation a 50% deposit is required, this goes towards covering some of the costs of material and labour. Payment of the remaining balance is required immediately prior to delivery/collection.
Timber Treads and Landings
As we have no control over the treatment of treads and landings once they have left our premises, there is no warranty offered except for faulty workmanship.
The client must adhere to the care and maintenance recommendations detailed below:
- Treads and landings must be laid flat in temperate climate and kept off steel, concrete floors or any other surface that attracts moisture, well supported by gluts or fillets.
- Landings and treads should be sealed all round including unseen sides within 24 hours – a polyurethane sealer should be used where moisture is present at installation (Eg where top is placed on a brick wall and especially around sink areas).
As we have no control over timber benchtops once they leave our factory, the manufacturer guarantees their timber benchtops against faulty workmanship only for a three month period.
We strongly recommend the client follows the care and maintenance recommendations detailed below:
- Benchtops must be laid flat and kept off concrete floors or any surface that attracts moisture, well supported by gluts or fillets.
- They should be sealed all round within 24 hours – a polyurethane sealer should be used where moisture is present at installation (Eg where top is placed on a brick wall and especially around sink areas).
Thank you for choosing the services of Timberwest. We trust you will enjoy your investment in timber flooring for many years to come.